Returns & Exchanges
At CAMEL OUTDOOR, we want you to be fully satisfied with your gear, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our goal is to ensure you have the right equipment for your next adventure with zero hassle.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original boxes with all tags attached and include the printed return authorization slip inside.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the items, we will process your refund to the original payment method or ship your new gear within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing