Frequently Asked Questions
Everything you need to know about your next adventure with CAMEL OUTDOOR.
What is the typical shipping time for orders?
Standard shipping usually takes 5-7 business days. We also offer expedited shipping options at checkout for those who need their outdoor gear sooner.
Do you offer international shipping?
Yes, CAMEL OUTDOOR ships to over 50 countries worldwide. International delivery times vary by location and typically range from 10-15 business days.
What is your return policy for apparel and footwear?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Are your outdoor jackets waterproof or just water-resistant?
We offer both. Our professional-grade hardshells feature high-performance waterproofing, while our lightweight windbreakers are treated with a water-resistant DWR coating.
How do I determine the correct size for me?
Each product page includes a detailed size guide. We recommend measuring your chest, waist, and sleeve length and comparing them to our chart for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.